RETURN / EXCHANGE
REQUEST

If you’d like us to ship another item BEFORE we receive the return, please place a NEW online order, and select
OPTION 1 below.

We are sorry to hear that you’d like to return the merchandise(s).

Step
1)  Submit the Return or Exchange Request below

Step
2) An RMA# will be sent via Email within 24 to 96 hours (not including weekends and holidays). if the item qualifies for return or exchange.

Step 3)  Returning Product with an RMA#

Note:

This Return/Exchange Request is not for damaged or defective item.

 

* First
Name

* Last
Name

* Are you the card
holder?


* E-mail Address

* Daytime
Phone #

Nighttime Phone #

State


Zip Code

* Invoice
Number

(Starting with 267, 368, 467, 566, 766 or 866)

Invoice Date

Product
ID Ordered

Quantity


*  Reason for Return

 


* Please select a return option

OPTION 1:


I already placed another NEW order
Please ship my NEW order ASAP and I will return the item I just
received.  My new order#:

OPTION 2:


Quick Exchange for another
Item#:

I haven’t placed another new order.  I want Hicks Clock Shop to enter a NEW order for me.
Hicks Clock Shop will charge the original payment method and ship the exchange item
BEFORE Hicks Clock Shop received the return.

OPTION 3:


Normal Exchange for another
Item#:

I want Hicks Clock Shop to ship exchange item AFTER the return has been received.

OPTION 4:


Replace with same item

OPTION 5:


Request refund only

OPTION 6:

Others:


* Do you have the original packaging including all manuals & instructions?

(The original packaging
& manuals and instructions are REQUIRED for all returns.)



* Did you open the outer shipping box already?

(This is the shipping box where the original shipping label is
attached)


* Please review
our posted policy
and acknowledge by selecting ‘YES’


 
“YES” is required

NOTE:
This Return/Exchange Request will
be reviewed and the RMA# will be
e-mailed in 24 to 96 hours.